Refund & Return Policy

Last Updated: November 1, 2026

Thank you for shopping with SORVELCO. We want every customer to enjoy their purchase. This policy explains the conditions and process for returns, refunds, replacements, and cancellations for women’s clothing orders placed through https://sorvelco.com.

1. Return Eligibility

Eligible products may be returned within 30 days after delivery.

Please contact support@sorvelco.com before returning any item. Return authorization is required before sending products back.

• Garments must be unworn beyond a careful fit check, unwashed, clean, and undamaged.
• Please keep original garment labels and hangtags attached, and include any supplied belts, straps, matching pieces, and original packaging where available.
• Garments should not show signs of wear, washing, alteration, makeup or deodorant marks, perfume or other odours, staining, or damage caused after delivery.
• Valid order information must be provided.

2. Non-Returnable Items

The following items are generally not eligible for voluntary returns:

• Customized, monogrammed, or personalized products.
• Final sale or clearance items identified as non-returnable at the time of purchase.
• Gift cards or digital products.
• Garments that have been worn beyond a careful fit check, washed, altered, stained, damaged, or modified after delivery.
• Garments missing original attached tags, essential labels, or included pieces where their absence prevents resale, subject to applicable law.
• Items returned after the applicable return period.

Where applicable law provides mandatory return or cancellation rights, those rights will continue to apply regardless of the conditions above.

3. Return Process

Step 1: Contact Us

Please contact support@sorvelco.com and provide:

• Order number.
• Customer name.
• Product name, ordered size and colour, and details of the item received.
• Reason for return.
• Relevant photos or videos, if available, when the garment is damaged, defective, incomplete, or incorrect.

Step 2: Return Approval

Our team will review your request and provide return instructions if the return is approved. Please do not send products back without receiving return authorization and instructions from us.

Step 3: Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns, incorrect size selection, color preference changes, or other returns not caused by a product defect or an error by SORVELCO.

If SORVELCO confirms that the garment is damaged, defective, incomplete, or incorrect, we will arrange an appropriate solution and explain any necessary return shipping arrangements and costs before you send it back, in accordance with this policy and applicable law.

Customers should use a reliable shipping method and retain the return tracking information until the return has been completed.

4. Refund Policy

After receiving and inspecting the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Refund processing usually takes 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping fees, customs duties, import taxes, and return shipping costs are generally non-refundable unless required by applicable law or the return results from a confirmed error by SORVELCO.

If only part of an order is returned, any approved refund will generally apply only to the returned item or items.

5. Damaged, Defective, or Incorrect Products

If your clothing order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days after delivery where possible so that we can investigate promptly. This reporting request does not limit any mandatory rights or remedies for faulty or misdescribed goods.

Please provide:

• Order number.
• Product name.
• Description of the issue.
• Relevant photos or videos showing the problem, if available. If you cannot provide these, contact us to discuss another way to assess the issue.
• Photos of the shipping packaging where relevant.
• Product labels or size information where relevant.

We may request additional information where reasonably necessary to verify the issue.

Depending on the circumstances, possible solutions may include:

• Replacement product.
• Replacement of a missing belt, strap, or other included garment component where applicable.
• Partial refund where appropriate and agreed with you.
• Full refund.
• Another appropriate solution agreed with the customer.

6. Product Characteristics

Minor differences in color, texture, pattern placement, stitching, shape, thickness, or measurement may occur due to lighting, photography, screen settings, fabric characteristics, dyeing processes, manufacturing tolerances, or production variations.

Women’s clothing may develop temporary creases or folding marks during packing and transportation. These alone do not normally indicate a defect. Follow the garment’s care label before steaming or ironing, and contact us before treating an item if you believe it is damaged. Do not wash an item you intend to return for a change of mind.

Garment measurements may vary slightly due to fabric stretch, cutting, sewing, finishing, and manual measurement. Fit and drape also depend on the style, fabric, and individual body proportions.

Minor variations do not automatically indicate a defect. If a garment materially differs from its description, is incorrectly labelled, or has a quality issue, contact us for assessment.

7. Size and Color Selection

Customers are responsible for reviewing product dimensions, size charts, colors, materials, package contents, and other product information before placing an order.

Before purchasing, compare your measurements with the size chart for the individual garment. Check whether the chart provides body or garment measurements, and review the intended fit, fabric stretch, garment length, and model sizing where provided. Size labels such as XS, S, M, L, XL, and regional numerical sizes may vary between styles and brands.

Returns resulting from an incorrect size, color, or style selected by the customer will generally be treated as change-of-mind returns and may require the customer to pay the applicable return shipping costs.

8. Trying On, Wearing and Washing Garments

You may carefully try on clothing indoors to check the fit. Keep original tags attached and avoid makeup, deodorant, perfume, or other marks that could affect the garment’s condition.

Clothing that has been worn beyond a careful fit check, washed, dry cleaned, altered, stained, or damaged after delivery may not qualify for a voluntary return. This does not prevent a claim for a product fault or affect mandatory consumer rights.

Please inspect the garment, confirm the style, size, colour, and included pieces, and review the care label before wearing or washing it. If you notice a defect, incorrect item, or damage, contact us before washing, repairing, or altering the garment whenever reasonably possible.

9. Order Cancellation

Cancellation requests should be submitted as soon as possible and before shipment.

Orders that have already entered processing, packing, customization, or shipment may not be eligible for cancellation.

If an order has already shipped, the applicable return process must be followed after delivery.

To request an order cancellation, please contact support@sorvelco.com and provide your order number.

10. Exchanges

If you wish to exchange an eligible product for another size, color, or style, please contact us before returning the original item.

Exchange availability depends on current inventory. Where a direct exchange is unavailable, we may ask you to return the eligible item in accordance with this policy and place a new order.

11. Return Inspection

Returned products may be inspected after they arrive at our designated return location.

During inspection, we may verify:

• Whether the returned product matches the original order.
• Whether the garment has only been carefully tried on and remains unwashed and unaltered.
• Whether the garment is clean, undamaged, and free from wear, stains, and odours.
• Whether original garment labels, attached tags, and included belts, straps, or matching pieces are present where applicable.
• Whether the reported defect or damage can be reasonably verified.

If a returned product does not meet the applicable return conditions, we may decline the refund or take another action permitted by applicable law.

12. Lost or Unreceived Returns

For a voluntary return using a shipping method you arrange independently, please use a reliable tracked service. If the parcel does not reach our designated return location, we may need delivery evidence or assistance with a carrier investigation before resolving the refund. This does not limit any responsibility or consumer rights that apply by law.

We recommend retaining your shipping receipt and tracking information until your return and refund have been completed.

13. Contact Us

If you have any questions regarding returns, refunds, replacements, exchanges, or cancellations, please contact us:

Email:
support@sorvelco.com

Website:
https://sorvelco.com

Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot legally be excluded, restricted, or limited under applicable law.